Sales conditions

This Terms of Use Agreement (Terms of Use) applies to the contract of sale between the purchaser who buys online on the internet store (hereafter known as the ”Purchaser”). The Site is the property of Home Fragrance Italia Srl, Via del Commercio 28, Bernareggio (MB) (hereafter known as the “Vendor”).

Home Fragrance Italia Srl reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use.

1. Contents of the general sales conditions

The following general sales conditions apply to all the sales contracts between the Purchaser and the Vendor through the site Every contract is subject to the general sales conditions version published on the site at the time when the contract is finalized. For the avoidance of doubt, Purchaser excludes any individual who is acting for trade, business or professional purposes. If you are not a Purchaser, please refrain from buying any products from Any alteration proposed by the Purchaser will not change the general conditions of sale unless they are expressly accepted in writing by the Vendor.

2. Contract parties and geographical area

The online store is intended for the exclusive use of consumers. Purchasing is reserved exclusively to natural persons. Claims regarding the site and home delivery to the final Purchaser must be addressed to Home Fragrance Italia Srl. Before commencing the purchasing procedure, the user must carefully check the geographical areas where we ship. Please note that orders arriving from other locations will not be processed and the payment will be returned to the purchaser. The products offered for sale through will be delivered to the Purchasers who indicate an address which is situated in Europe, in one of the following countries (islands excluded):


3. Order acceptance policy

All the information on the products published on, such as technical specifications, images, dimensions or compatibility particulars are not binding and are subject to alteration at any time, unless they are expressly mentioned as being binding. The offers on are not binding for the Vendor and do not constitute an offer to the public, but are only 'invitatio ad offerendum'. The purchase order made by the Purchaser constitutes a binding contract.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by upon shipment of products or performance of services that you have ordered. is a reseller to end users and does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell.

4. Purchase of Products

The Products in the Catalogue may be purchased by selecting them and subsequently dropping them into the appropriate cart. Once the selection of Products is completed and the Purchaser wishes to proceed to the purchase of the products placed in the cart, the Purchaser will be asked to provide the data required for the purposes of establishing the Contract. In particular, the Purchaser will be required to provide personal data in a proper section of the site, an e-mail address, any additional address for the delivery of the Products (where necessary), and a telephone number where he can possibly be contacted in case of not availability of the selected item or any other information needed to proceed with the order.

4.1 Limitation of liability

The entire risk arising out of the use of the site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content and/or digital downloads remains with you. In no event shall or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of this terms of use or the use of or inability to use any products, services, content and/or digital downloads, with the delay or inability to use the site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the site, or otherwise arising out of the use of the site whether based on contract, tort, negligence, strict liability or otherwise even if has been advised of the possibility of such damages. Notwithstanding anything else in this terms of use or posted on the site, the maximum liability that shall have is limited to any amounts actually paid to by end user. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of

5. Delivery of goods

Please fill in the form with personal data in the most complete way in order to guarantee the efficient delivery of the products. The delivery will take place generally within 2/4 days. Delivery times indicated are not binding. Nevertheless, the Vendor will do everything possible to respect the times given. The risk of loss, theft and whole or partial destruction of the products will be transferred to the Consumer as soon as the product is delivered.

5.1 Force Majeure – Acts of God

The Vendor disclaims all and any liability for total or partial non-fulfilment of any obligations related to these General Sales Conditions, if such non-fulfilment is caused by unforeseeable events and/or Acts of God beyond the control of the Vendor including, for instance but not limited to, natural disasters, terrorism, network malfunctions and/or blackouts.

6. Prices and dispatch costs

The price of the Products is the one indicated on the Pricelist published on the site on the day the order is made and before the order is actually issued. The prices indicated concern the product price. At the time of ordering the product and before its completion, it will be possible to view the cost related to the delivery. Any other costs, charges, fees and/or indirect taxes, that a certain country may apply for any reason to the such product, will be charged to the Buyer. The Buyer, by accepting the present conditions, declares that the lack of notice regarding such costs, charges and/or indirect taxes will not give him the right to cancel and will not in any way be debited to the Seller. It is Buyer's responsibility to pay the fees, taxes and other appropriate charges in his country of residence. Buyer releases Seller from the payment of such fees, taxes and charges.

7. Payments

Orders will only be processed after receiving confirmation of full payment by the customer, which comprises the amount due for the goods, the delivery costs and any other additional expenses as indicated on the order form. The vendor reserves the right to refuse orders from users who cannot provide sufficient solvency guarantees or from those with whom there are pending disputes and/or show abnormal purchasing conduct. All orders placed online at the website can be paid for by credit card, with the system Paypal, worldwide leader for online payments that grants every day the efficiency, safety and privacy of millions of online transactions. Your credit cards datas are managed only and exclusively by Paypal servers: information is protected by a SSL with a lenght of the cryptography key of 128 bit (the maximum usable lenght available). No information related to your credit card is stored on our servers.

8. Right of return

Home Fragrance Italia S.r.l grants its Consumers the right to retract the sale within 14 days as from the delivery. This right is a commercial gesture directly between Home Fragrance Italia S.r.l. and the Consumer only and applies to Millefiori products bought on web site.

Excluded from refund are consumables, accessories or software that are sold separately (i.e. not part of the product), however your statutory right of withdrawal above remains unaffected.

9. The refunded amount

The refunded amount equals the price, incl. VAT, the Consumer paid for the product including shipping costs, the Consumer has paid upon purchase and excluding costs of return paid by the Consumer.

10. Procedure

The Consumer has to contact Millefiori Consumer Service within 14 days after the date of delivery of the product by sending an email to the following email address:

The Consumer needs to send back the product together with a copy of the proof of purchase, instructions on how to send back the product will be provided by Millefiori Consumer Service.

The returned product should be complete, in good shape, non-defective and in the original packaging, returns that don’t include copy of proof of purchase or do not comply with the above conditions, will not be accepted and cannot be refunded.

11. Guarantee

11.1 Commercial guarantee of the Vendor

The guarantee enables the Purchaser, in the event of a defect or non-conformity of the product, to obtain the repair of the product (if possible), replacement of the product, a eduction of the price, or resolution of the contract by applying directly to the Vendor, within a reasonable period of time which depends on the nature of the goods. The guarantee does not cover any use of the goods which does not comply with its intended use as established by the Vendor/Manufacturer. Any claims must be accompanied by the evidence of their purchase (receipt, fiscal document issued by the Vendor/proof of the payment). The products are covered by a legal warranty of conformity.

11.2 Transmission of claims

The claim must be promptly exercised by the Purchaser and submitted electronically to the Vendor which will communicate to the Purchaser the procedure to follow.

12. Content; Copyright and Trademark Notice

All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to Home Fragrance Italia Srl, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Home Fragrance Italia Srl prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, trade dress, rights of publicity or trademarks with respect to any of the Content, and Home Fragrance Italia Srl reserves all rights not expressly granted hereunder. Home Fragrance Italia Srl expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.

13. Applicable legislation and jurisdiction

  • The legislation applicable is the Italian law, but the Purchaser cannot be denied rights applicable by the Laws in his own country.

  • Any disputes which may arise or are related to these “General Sales Terms and Conditions” will be referred to the jurisdiction of the Court of Milan.

14. Conclusive arrangements

If any clause of the present general terms and conditions should be invalid or should become invalid at a later date, this will not affect the validity of the rest of the present contract and the invalid clause shall be replaced with a clause that represents as faithfully as possible the original intent and economic purposes of the Parties or with an appropriate legal arrangement. The Vendor reserves the right to amend the present general terms and conditions at any time.

15. Privacy

Please see our Privacy Policy above for information regarding the collection and use of personal information from this website. Link to privacy policy can be found here.

Promotion Terms and conditions